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Auto Legal Direct Ltd (ALD) is committed to protecting the privacy of our clients. We are not in the
business of selling, renting or trading client’s data with other companies and businesses for
marketing purposes.

This policy details the basis on which any personal data that ALD collects from clients or is provided
by clients is processed. Please read the policy carefully to understand the ways your data will be
used, shared and protected by ALD

All client data is held and protected in line with the Data Protection Act 1998 and the EU General
Data Protection Regulation (GDPR).

Auto Legal Direct Ltd is a company registered in England & Wales under registration number
04611322, our registered offices are at Midland Garage, 20A Buxton Road, Hazel Grove, Stockport,
SK7 6AE. Auto Legal Direct Ltd is regulated by the Ministry of Justice in respect of Claims
Management Activities.


We may place a text file called a “cookie” in the browser files of your computer or mobile device.
The cookie itself does not contain personal information although it will enable us to relate your use
of ALD’s website or Electronic Services to information that you have specifically and knowingly
provided. But the only personal information a cookie can contain is information you supply yourself.
A cookie can’t read data off your hard disk or read cookie files created by other websites.

We may use cookies to track user traffic patterns on ALD’s website or Electronic Services, but we do
not use cookies to track your use of third party websites.

You can refuse cookies by turning them off in your browser. Alternatively, you can set your browser
to warn you before accepting cookies; this means you will receive the warning message with each

Information Collected and processed by ALD

Much of the information we hold will come directly from you during our conversations, or from your
legal representative, about the accident and circumstances and will only be used in connection with
your claim

• Name
• Address
• Email address
• Phone numbers
• Driving licence details
• Car Insurance details
• Vehicle details
• Third Party information
• Witness Details
• Accident information (location, circumstances etc)
• Any other information required for the processing of your claim

Where personal data is stored

ALD will take all necessary steps to ensure that data is treated securely and in accordance with this
Privacy Policy, and in line with the Data Protection Act 1998 and GDPR.
Information you provide is stored on ALD’s secure servers and/or in our secured filing cabinets. This
information is retained for up to 7 years. Once your information has been received by ALD there are
strict procedures and security measures in place to prevent any unpermitted access.

How long we store data for

Personal data is held for 7 years; in line with our legal obligation.

Confidentiality and Security

Access to personal data is limited to employees who need to come into contact with the information
in order to process claims or provide services to you.
There are physical, electronic and procedural safeguards in place that comply with our legal
responsibilities and protect your personal data.
Any personal data breech will be reported to the relevant supervisory authority within 72 hours of
ALD becoming aware of a breech. ALD will also inform clients of any personal data breech without
undue delay. ALD holds records of any personal data breaches, regardless of whether we are
required to notify 

Data Sharing

We may share personal information with other organisations in order to process claims, these
include third party Insurance Companies, Vehicle engineers and Solicitors. We may also share your
data where we have a duty to disclose information to comply with legal obligations; and for the
purpose of the prevention or detection of offences, data may be shared with the Police and
governmental or representative bodies in accordance with the relevant legislation.
Data may be shared electronically (email, online forms etc), by telephone or by post.
By instructing ALD to process a claim on your behalf you agree to your data being shared where
necessary with the above third parties.

Access to personal information

You have the right to access all personal information supplied to ALD and rectify any inaccuracies on
the information held. Further enquiries should be made to or sent to
Data Services, Auto Legal Direct., Midland Garage, 20A Buxton Road, Hazel Grove, Stockport, SK7

You also have the right to withdraw your consent for the processing of your personal data, have your
personal data erased, or the processing restricted. Please note that withdrawing consent and
requests for restriction/erasure may affect our ability to provide you with a claims management

By using this website, you consent to the collection and use of this information by ALD and to this
Privacy Policy.